Customer Service Contact Information:
Student Resources (SPC) Ltd., a UnitedHealth Group company
Dallas, Texas 75380-9025
How do I submit (file) a claim?
In the event of Sickness or Injury, you should
Submit a Claim Electronically
Submit a Claim by Mail
Please be sure to fill out the entire page. Leaving items blank can cause a delay in your claim processing.
When sending claim information:
File a Prescription Claim
To submit a claim for reimbursement for a prescription that you paid for out of pocket, please print a copy of the Generic Reimbursement Claim Form
Prescription Claim Information Check List
|Information and Documents||Directions|
This information can usually be found on the receipt which is stapled on the outside of the packaging or in some cases located inside. Contact your pharmacist for more information.
File an Appeal
To file an appeal, please include the following information:
Once we receive the documentation, your appeal will be reviewed and a written response will be mailed to you. The response will include what the findings were, if the appeal was approved or denied, and the reason for the final decision.
Check Claim Status
If you are a student and would like to check on the status of a claim that you or a provider submitted, you will need to set up a MyAccount if you have not done so already.
Please visit our My Account Center to log in to an existing account or to create a new one.
Compass Care - The Compass Care plan provides 80% in network coverage for covered medical expenses up to the plan maximum of $100,000 for each injury or sickness. There is a $10,000 out of pocket maximum per policy year. NOTE: pregnancy is not covered.
Compass Elite - The Plan design is similar to the Compass Care Plan, except that there is a $250,000 maximum for each injury or sickness and pregnancy is covered.
The Compass Benchmark Plans
These are the preferred option for those seeking higher levels of coverage. These provide ACA comparable benefit levels. They are the often the choice for schools with more stringent insurance requirements. They have an unlimited maximum, preventative care provisions, and prescription cards.
Benchmark- Provides 80% coverage, with a $6,350 per policy year out of pocket maximum and a $100 deductible per policy year in network.
Benchmark Plus- Provides 90% coverage, with a $5,000 per policy year out of pocket maximum and a $50 per policy year deductible in network.